FAQ

A: Mingzhu New Materials (Shandong) Co., Ltd. is a foreign trade company specializing in the import and export of chemical products, located within the Jinan Area of ​​the Shandong Pilot Free Trade Zone. Leveraging the strengths of Shandong's chemical industry cluster, we provide global clients with procurement and supply chain services for chemical raw materials, fine chemicals, and intermediates.

A: Yes. The company holds a valid operating license for hazardous chemicals and strictly complies with relevant national laws and regulations, ensuring the safety and compliance of our chemical product trading operations.

A: Our products are exported to numerous countries and regions across Southeast Asia, Europe, the Americas, and the Middle East, and we have established long-term, stable cooperative relationships with a wide range of overseas clients.

A: Our company's core product portfolio includes organic chemical raw materials, fine chemicals, pharmaceutical intermediates, pesticide intermediates, solvents, and auxiliaries, which are widely utilized across industries such as coatings, pharmaceuticals, plastics, and daily chemicals. Should you have any specific product requirements, you are welcome to contact us directly.

A: We rigorously screen our suppliers, prioritizing partnerships with manufacturers that possess comprehensive qualifications and an impeccable reputation. Furthermore, upon request, we can provide Certificates of Analysis (COAs) for our products and assist in arranging third-party testing to ensure that product quality meets international standards.

A: Yes. We can provide samples of our standard products for customer testing. For specific details regarding our sample policy, please consult with our sales representatives.

A: You can contact us via our official website's messaging system, by phone, or via email. To facilitate a quick quotation, we recommend providing the following information: product name, specifications/purity, target quantity, destination port, etc.

A: The Minimum Order Quantity (MOQ) varies depending on the specific product. Some standard products support small-batch trial orders; please confirm the specific details with our sales representatives.

A: Yes. We can provide procurement services for specific specifications, packaging, or customized products based on our clients' requirements.

A: We accept various international trade settlement methods, including Telegraphic Transfer (T/T), Sight Letter of Credit (L/C at sight), and others. Specific payment terms can be negotiated based on the details of the order.

A: The company possesses a mature network of logistics partners and can arrange sea freight, air freight, or multimodal transport in accordance with client requirements. We assist with export customs clearance, documentation preparation, and related matters to ensure the smooth shipment of goods.

A: The lead time depends on the product type and order quantity. For standard products, shipment can be arranged within 7–15 business days after receipt of the deposit; for customized or specialized products, the lead time will be confirmed separately based on the specific production cycle.

A: We attach great importance to customer satisfaction. Should any quality issues arise, please promptly provide relevant evidence (such as photographs, inspection reports, etc.). We will actively negotiate a resolution in accordance with the terms of the contract, including options such as returns, exchanges, or compensation.

A: Yes. Our business team possesses specialized expertise in the chemical field and can assist clients in addressing questions regarding product applications, technical parameters, and related matters. If necessary, we can also coordinate with the manufacturers to provide further technical support.